Refund policy
We have a 7-day return policy for orders delivered within India, which means you have 7 days after receiving your item to request a return or replacement.
To be eligible for a return, the product must be in the same condition that you received it: unworn, unused, unwashed, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at support@nainara.co.in with your order details.
Returns will need to be sent to the following address:
BAD CLOTHING (NAINARA)
196, Jolva REC,
Near Krishna Dyeing & Printing Mill,
Jolva, Kadodara,
Surat, Gujarat – 394305
India
If your return request is accepted, we will provide instructions on how and where to send your package. Return shipping charges will be borne by the customer unless the product received is damaged, defective, or incorrect.
India Orders – Return / Replacement
Returns and replacements are available only for orders delivered within India.
Customers in India may request a return or replacement within 7 days of delivery, subject to approval and inspection.
International Orders – No Return / No Replacement
For orders shipped outside India, returns, replacements, and exchanges are not available.
All international orders are considered final sale once shipped. Customers are requested to carefully check product details, fabric, colour, size, shipping address, and order information before placing an international order.
In case of any issue with an international order, you may contact us at support@nainara.co.in, and our team will assist you based on the situation. However, return, replacement, or exchange service is not applicable for international orders.
Damages, Defects, Wrong Product, or Missing Item
Please inspect your order immediately after delivery. If the item is damaged, defective, missing, or if you receive the wrong product, contact us within 7 days of delivery at support@nainara.co.in.
For any damage, defect, missing item, or wrong product claim, a clear unboxing video is mandatory.
The unboxing video must be recorded from the beginning before opening the parcel and must clearly show:
- Outer package
- Shipping label
- Parcel opening process
- Product received
- Damage, defect, missing item, or wrong product issue
Claims without a proper unboxing video may not be accepted.
Return Conditions
Products will not be eligible for return if they are:
- Used, worn, washed, or altered
- Damaged after delivery
- Without original tags
- Without original packaging
- Returned without approval
- Reported after the return window is over
Returns due to personal preference, minor colour variation, or change of mind may not be accepted unless the product is damaged, defective, or incorrect.
Please note that product colours may slightly vary due to photography lighting, screen settings, or display differences.
Exchanges / Replacement
Exchanges or replacements are available only for orders delivered within India and only if the product received is damaged, defective, missing, or incorrect.
Please contact us within 7 days of delivery with your order details, clear photos, and a proper unboxing video.
All exchange or replacement requests are subject to inspection and approval.
Non-Returnable Items
Customized, personalized, altered, or made-to-order products are not eligible for return unless they are damaged, defective, or incorrect.
Sale items are eligible for return only if they are damaged, defective, missing, or the wrong product was delivered.
Gift cards are non-returnable.
International orders are non-returnable and non-replaceable.
Refunds
Customers are responsible for return shipping charges unless the product received is damaged, defective, missing, or incorrect.
Once we receive and inspect your returned product, we will notify you whether the refund has been approved or rejected.
If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank, card provider, or payment gateway to process and reflect the refund.
If more than 15 business days have passed since we approved your refund, please contact us at support@nainara.co.in.